Water & Plumbing
Leaks, stoppages, hot water, toilets, faucets, and related water concerns.
Submit RequestResident support
Welcome to Our
Maintenance Support
Here you can easily submit a maintenance request ticket online.
Request MaintenanceSubmit a maintenance request
Choose a request type
Start with the closest category so our team can triage the issue and follow up with the right next step.
Electric or Gas
Electrical problems, gas concerns, appliances, outlets, and utility interruptions.
Submit RequestGeneral / Other
General repairs, doors, windows, locks, inspections, and miscellaneous items.
Submit RequestTenant guide
Tenant's Maintenance Responsibilities
Here are a few common items that tenants are responsible for maintaining at their property.
Item
Tenant
Management
City
Water Bill
✓
Gas Bill
✓
Electric Bill
✓
Cutting Grass
✓
Toilet / Plumbing Stoppages
✓
Junk Removal
✓
Leaky Faucets
✓
Trash Collection
✓
Renter's Insurance
✓
Emergency instructions
What to do in an Emergency
For emergencies, prioritize safety first and then notify the correct emergency contact.
In case of a fire...
Step 1: Evacuate the property and call 9-1-1.
Step 2: Immediately call & text the emergency maintenance line.
Step 3: If no answer, call a second time and leave a message.
In case of plumbing/roof issues...
Plumbing
Step 1: Locate the water shut-off valve for your property.
Step 2: Turn the water off to your property.
Step 3: Immediately call & text the emergency maintenance line.
Step 4: If no answer, call a second time and leave a message.
Roof
Step 1: Put a bucket or large container under the leaking area.
Step 2: Immediately call & text the emergency maintenance line.
Step 3: If no answer, call a second time and leave a message.
In case of a Gas leak or Electric problems...
Gas
Step 1: If it is safe, locate the gas shut-off valve & turn it off.
Step 2: Call and report the emergency to the Gas company.
Step 3: Immediately call & text the emergency maintenance line.
Step 4: If no answer, call a second time and leave a message.
Electric
Step 1: If it is safe, turn the breakers off - only if it is safe.
Step 2: Immediately call & text the emergency maintenance line.
Step 3: If no answer, call a second time and leave a message.
Step 4: If there is a power outage, call your local power company.
In case you get locked out...
Lock-outs are the responsibility of the tenant. You must call, pay for, and arrange your own locksmith services. If you do, you are required to provide management with a copy of the key within 24-hrs.
Often times, locksmiths will require proof that you are authorized to obtain access to a property. For this reason, if you are unable to arrange services on your own then:
Step 1: Call your property manager.
Step 2: If no answer, call a second time and leave a message.
Please note: if a lock-out occurs after hours, then a manager may not be available to assist you with your lock-out. Assistance is based on availability.